FAQs
What do I have to consider before choosing limestone?
There is a lot to be considered when you are shopping for limestone blocks; and a few questions that you may want to ask before you make up your mind.
Does Remastone provide a written Guarantee on the quality and strength of their products?
Does Remastone Guarantee delivery within 3 working days?
Q: What is limestone?
Australia
Q: What is the difference between natural and reconstituted limestone?
A: Natural limestone blocks are cut directly from the floor of the quarry, whereas reconstituted limestone is a manufactured product made by using high quality crushed limestone and cream cement therefore they preserve the look and feel of natural limestone with the added strength and superior qualities of the manufactured product, which doesn't crumble nor discolour over time.
Q: Why does natural limestone become discoloured?
A: Natural limestone is a porous stone and if subjected to damp and wet, such as rain, which is an inevitable fact even in West Australia ’s hot climate, it can create an appropriate environment for lichen, algea or moss to grow. If the growth is not removed in its early stages it may darken the stone. Dark soils may also darken natural limestone.
Q: Why does reconstituted limestone not become discoloured to the same extent?
A: Reconstituted limestone does not discolour to the same extent because, it is not as porous. However, Remastone recommends sealing of our product to retain the original colour for as long as possible; Please ask us or a landscaping professional for advice on this matter.
Q: What advice can Remastone give about building with reconstituted limestone products?
A: Mind your back – it is heavy work to build with limestone blocks. Although reconstituted, the limestone blocks are made of a natural stone material. A positive aspect is that due to the size of the blocks, you see results of your labour quickly. Enjoy being creative and we can guarantee that you will be proud of the final outcome.
A: Remastone is mainly a manufacturer/supplier of Limestone blocks and associated products.
Q: Can you recommend a trade person or a company than can do the work
A: Yes, we can provide you with the names and contact number of several trade people who recommend and use our products. They are independent businesses and it’s your responsibility to ensure that you are satisfied with what they offer you. It is highly recommended to obtain up to 3 quoted before you proceed with your project.
Q: How do I clean my blocks and pavers?
A: We recommend the use of high pressure water cleaner with soapy water. Do not use acids as it may affect the surfaces
Q: Why some blocks look different?
A: Our products are manufactured using natural raw material, therefore there will always be a variation in texture between one block and the next; this is what makes them unique.
Q: What is the white powder that appears on the blocks / pavers?
A: The white powder that appears on the pavers or blocks is called Efflorescence. This is a temporary condition caused by the migration of salt to the surface of the product due to evaporation. Do not attempt to clean the deposit with any chemicals or industrial cleaner as it may damage the surface. The best option is to brush the surface with a broom and rinse with water. The deposit will dissipate in time.
Q: Do you sell cement and Sand?
A: Yes we do supply bagged cement and sand. Ask our sales team when you call and they will help with your enquiry.
Q: Do I need to seal the blocks and pavers?
A: We recommend you seal the blocks to maintain the original look of your project and we also recommend you reapply the sealer every 12-18 months.
Q: Do you sell sealers?
A: Yes, the sealer that we sell is RemaSeal (Rheomix 790). It is suitable for usage on our masonry pavers as well as Limestone blocks. Please refer to application sheet before applying your sealer
Q: How can I place my order?
A: You can place your order by contacting us by phone or email, alternatively your welcome to attend our offices during our business hours.
Q: How do you deliver the blocks?
A: All our products are delivered on pallets and dropped on the verge of your property. If the goods are to be delivered somewhere other than your front verge and we believe we are able to do so, you will be asked to sign a disclaimer that if any damages caused during the delivery is your responsibility.
Q: What method of payment do you accept?
A: We accept cash, Eftpos, visa and Master cards.
Payments can also be made by EFT directly into our bank account.
If paying by personal cheques, we will not release the goods until the cheque has been cleared. Unfortunately we do not accept COD payment terms as the delivery drivers do not accept payment on our behalf.
Q: How do I cut the blocks / pavers?
A: The preferred method of cutting is using a drop down wet saw with diamond blade. However, an angel grinder with a masonry blade can be used. Please take the necessary precaution when using any cutting device and seek professional advice if you have never used it before.
Q: Would the colour fade?
A: It is unusual for the colours to fade. However the products will be affected from external elements and weathering over the time.
Q: Do you sell seconds?
A: We do; based on availability. If you are a bargain hunter, ask our staff for help and save yourself some serious $$$.
Q: Do I have to buy a full pallet or can I buy loose ones?
A: You can buy as many blocks or pavers as you wish. However, splitting pallets will attract a fee. Rockford
Q: Are your blocks tested?
A: Yes, our blocks are independently tested and the results show that they are 3 times higher in strength than the industry standard.
Q: Do you guarantee your products?
A: It’s one of our policies to keep our customers’ satisfied. If for any reason our products do not meet your expectation, we will have them replaced.
Unfortunately, we can not replace your order, should you simply change your mind or make a wrong selection.
Q: Do I need a footing?
A: It all depends on the project you are doing. Smaller garden beds do not require footing. However, Fences, retaining walls, feature walls will require footing and you must seek professional help in that regards.
Q: Do you deliver?
A: Yes, we can organize delivery between Mondays and Fridays. Occasionally we deliver on Saturday during the busy season (Oct-Dec)
Q: Do you deliver to country areas?
A: Yes but only to certain areas. Feel free to call our office for more information.
Q: Are your blocks available in my area?
A: Our blocks are sold in major landscape yards and other businesses. Please call our office on (08)9494 2007 for your nearest stockist.
Q: Do you measure & quote?
A: No we do not. It is recommended that the measuring be done by the same person who will be carrying the installation of the product.
Q: Do you charge for the pallets?
A: No we don’t. We do not charge a deposit.
Q: What are your opening hours?
A: We are open Monday to Friday from 7.30am till 4.30pm (loading of trucks and trailer will stop at 4 pm) and Saturday from 9am till 1 pm.
